FAQ

Frequently Asked Questions (FAQ)

Shipping & Delivery

How long does shipping take?

Estimated delivery time is typically 10–20 business days after dispatch.

Please note that delivery times are estimates only and are not guaranteed. International shipping may occasionally experience delays due to customs inspections, carrier issues, weather conditions, or local postal services.

Business days do not include weekends or public holidays.

Why is my tracking not updating?

Tracking updates may take several days to appear after shipment confirmation.

In some cases, tracking may temporarily pause while the package is:

  • in international transit,

  • being transferred between carriers,

  • or undergoing customs inspection.

This is normal for international shipments and does not necessarily mean the package is lost.

Can customs delay my package?

Yes. International shipments may occasionally be delayed due to customs processing or inspections in the destination country.

Customs procedures are outside of our control and may affect delivery times.

Customers are responsible for complying with their local import regulations and any customs-related fees that may apply.

Do you ship internationally?

Yes. We ship to many international destinations.

Shipping availability may vary depending on the destination country and local shipping regulations.

My package says delivered, but I cannot find it. What should I do?

Please first check:

  • around your property,

  • with household members,

  • neighbors,

  • reception desks,

  • or your local postal office.

In some cases, carriers may mark packages as delivered shortly before final drop-off.

If you still cannot locate your package, please contact our support team.

Subscriptions & Billing

Is this a subscription?

Some promotional offers may include an optional subscription plan selected voluntarily during checkout.

Subscription options may provide discounted pricing or recurring deliveries.

Customers can review all subscription details before completing their purchase.

How do subscriptions work?

If a subscription option is selected during checkout, future orders may automatically renew according to the selected billing interval.

Recurring charges may include product costs, shipping fees, and applicable taxes.

Customers may cancel future renewals at any time before the next billing cycle.

How do I cancel my subscription?

To cancel your subscription, please contact our support team before your next billing date.

Once canceled, no future recurring charges will occur.

Please note that canceling a subscription does not automatically cancel or refund orders that have already been processed or shipped.

Why was I charged again?

Recurring charges may occur if a subscription option was selected during checkout.

Customers authorize recurring billing when enrolling in a subscription plan.

If you believe there has been an error, please contact our support team and we will gladly assist you.

Returns, Refunds & Cancellations

Can I cancel my order?

Orders may only be canceled within 6 hours of placement.

After this period, orders are automatically processed and prepared for shipment, and cancellation may no longer be possible.

Can I return my order?

Eligible returns may be requested within 30 days of delivery, subject to our Return & Refund Policy.

Certain items, including opened supplement products, promotional items, or products not in original condition, may not qualify for return.

How long do refunds take?

Approved refunds are typically processed within 3–7 business days after the returned item has been inspected.

Actual processing times may vary depending on your bank or payment provider.

Can delayed shipments be refunded?

Shipping delays caused by customs procedures, carrier disruptions, weather conditions, or international transit issues outside of our control do not automatically qualify for refund while the package remains in transit.

Product Information

Are your supplements FDA approved?

Dietary supplements are not individually approved by the U.S. Food and Drug Administration (FDA).

However, our products are manufactured according to applicable industry standards.

Statements on this website have not been evaluated by the FDA and our products are not intended to diagnose, treat, cure, or prevent any disease.

When will I see results?

Individual experiences may vary depending on factors such as lifestyle, consistency of use, and personal health conditions.

Sensea does not guarantee specific results or timelines.

Can I take your supplements with medication?

Customers should consult a qualified healthcare professional before using any supplement product, especially if pregnant, nursing, taking medication, or having any medical condition.

Are your products suitable for everyone?

Our products are intended for adults only.

Customers with medical conditions, allergies, or sensitivities should consult a healthcare professional before use.

Orders & Support

How can I contact customer support?

Customers may contact our support team regarding:

  • orders,

  • shipping,

  • subscriptions,

  • returns,

  • billing,

  • or general questions.

We aim to respond within 24–48 business hours.

e-mail: trysensea@yahoo.com

Do you provide tracking information?

Yes. All orders include tracking information once dispatched.

Customers will receive a shipping confirmation email containing tracking details.

What happens if my order is returned or refused?

Packages refused, abandoned, or returned due to:

  • incorrect shipping information,

  • failure to collect the package,

  • refusal to pay customs fees,

  • or failure to comply with local import regulations

may not qualify for full refund.

Applicable shipping, handling, customs, or carrier fees may be deducted where permitted.

What happens if I file a chargeback while my order is in transit?

Customers acknowledge that international shipping may involve customs delays, carrier delays, or temporary tracking interruptions outside of our control.

Filing a payment dispute or chargeback for an order that remains in transit or was processed according to the disclosed policies may delay resolution while shipment, tracking, and order verification records are reviewed.